All orders placed are considered as confirm orders, we can make any changes after the order has been processed or dispatched.
Return / Refund / Exchange Policy:
As per our return or exchange policy, we accept returns or exchanges made within 15 days of order receiving. You will have to send back the items in 100% original form at your own shipping; we will not compensate charges paid by you while shipping back to us.
In case you want to return or exchange something purchased from one of our physical outlets you will have to contact the same branch. Vice versa if you want to return/refund or exchange any order purchased online, none of the branch will be able to assist you.
We will require 10-15 business days to settle these claims. In case of swatched, broken, or unsealed items there are no returns or exchanges possible.
Adour. pk reserve the right to refuse any order due to a history of refusing cash on delivery orders in past. In most cases, if someone has refused to twice in past, we will not send new orders.
There are no shipping refunds or compensations available in any case.
Shipping Damages / Broken Items:
Adour.pk take the best possible measures in packaging but since some of the makeup items are very delicate so in case something is damaged by the shipping company during the transit, you need to contact us as soon as possible after receiving those items, and we will not return or exchange such items but we will provide you a discount coupon as per the damage happened.
We will require 7-10 business days to settle these claims.