Shipping Policy – Adour.pk

At Adour, we are committed to delivering your favorite products quickly, safely, and reliably. Please read our shipping policy carefully to understand how we process and deliver your orders.

📦 Domestic Shipping (Pakistan)

• Delivery Charges: PKR 249 only PKR 199 anywhere in Pakistan. Our courier charges us PKR 249 per parcel, but we pay the difference for you.
• FREE Delivery: Get free delivery on all orders above PKR 6,000.
• Payment Methods: Cash on Delivery (COD) or online payment by debit / credit card at checkout.
• Cash on Delivery (COD): Available all over Pakistan on all orders. For large orders, our team will call you to confirm and may ask for a small advance payment before dispatch.
• Dispatch Time: We usually dispatch within 24 hours. In some cases it may take 2–3 business days.
• Courier Partner: We use PostEx for all domestic deliveries.
• Delivery Time: Estimated delivery within 2–5 business days depending on your location.

🌍 International Shipping

• Eligible Products: Currently, only YSL Heels are available for international shipping.
• Shipping Charges: Flat PKR 8,000 worldwide.
• Payment Method: Orders are dispatched only after full payment is received.
• Dispatch Time: Orders are dispatched within 2–3 business days after payment confirmation.
• Courier Partner: We use FedEx for international deliveries.
• Delivery Time: International deliveries may vary based on the destination, typically 5–10 business days.

🔎 Order Tracking

• Once your order is dispatched, you will receive a tracking ID by SMS / email.
• You can also track your order from the chat assistant on our website, or on the PostEx / FedEx portal.

🔄 Returns & Exchanges

• For details on returns, exchanges, and related costs, please read our Return & Exchange Policy.
• Return address: Adour Shoes Factory, Main Dosaku Chowk, Saggian Bypass, Lahore.

❗ Important Notes

• Delivery times may vary during sales, promotions, or unforeseen delays with courier partners.
• Incorrect shipping details provided by the customer may cause delays or order cancellations.
• Adour reserves the right to update shipping charges and policies without prior notice.