Shipping Policy – Adour.pk

At Adour, we are committed to delivering your favorite products quickly, safely, and reliably. Please read our shipping policy carefully to understand how we process and deliver your orders.

📦 Domestic Shipping (Pakistan)

• Shipping Charges: PKR 249 flat across Pakistan.

• Free Shipping: Orders above PKR 6,000 qualify for free shipping.

• Dispatch Time: We usually dispatch within 24 hours. However, in some cases it may take 2–3 business days.

• Cash on Delivery (COD):

   

  • COD is available nationwide for orders below PKR 5,000.

  • For orders above PKR 5,000, customers are required to pay an advance of PKR 2,000.

   

• Courier Partner: We use PostEx for all domestic deliveries.

• Delivery Time: Estimated delivery within 2–5 business days depending on your location.

🌍 International Shipping

• Eligible Products: Currently, only YSL Heels are available for international shipping.

• Shipping Charges: Flat PKR 8,000 worldwide.

• Payment Method: Orders are dispatched only after full payment is received in our bank account.

• Dispatch Time: Orders are dispatched within 2–3 business days after payment confirmation.

• Courier Partner: We use FedEx for international deliveries.

• Delivery Time: International deliveries may vary based on the destination, typically 5–10 business days.

🔎 Order Tracking

• Once your order is dispatched, you will receive a tracking ID via email.

• You can track your order directly on the PostEx or FedEx portal.

🔄 Returns & Exchanges

• For details on returns, exchanges, and related costs, please refer to our [Return & Exchange Policy] page.

❗ Important Notes

• Delivery times may vary during sales, promotions, or unforeseen delays with courier partners.

• Incorrect shipping details provided by the customer may cause delays or order cancellations.

• Adour reserves the right to update shipping charges and policies without prior notice.